Auckland 2018

24-25 Sep, Mon: 10pm-5am, Tue 10pm–4am, ASB Showgrounds

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Mark O’Connor

Mark O’Connor is a transition management expert and the Director of Mark O’Connor and Associates, a business that specialises in transition management, project management and technical competencies. Mark has an electrical engineering background, holds a Graduate Diploma in Facilities Management and supplies independent professional services to a variety of industries.

Monday 24 September

Service Contract Transitions – Navigating the Journey to Success

3:15pm-4:15pm Spotless Seminar Series

Mark O’Connor

We’ve all heard of the transition that went wrong. It started out with such good intentions before ending in tears.

The success of the contracted service model starts well before service is initiated, says Mark O’Connor, an expert in transition management. It defines the relationship and culture that will exist between asset owner and supplier for years to come.

In transition, we only have one chance to get it right.

“Not only does this presentation navigate the audience through myriad potential transition derailments and associated controls, it details how the journey into and beyond transition influences success. Processes are defined, tools presented and risks evaluated. Whether you are an asset owner, service provider or stakeholder, learnings from this presentation will ensure a robust, enjoyable transition of services.”